Privacy Policy Ashmiza
Effective Date: [September 1, 2026]
Last Updated: [September 1, 2026]
Ashmiza Impex Ltd. (“Ashmiza Impex”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information that you provide while using our website, products and services.
This Privacy Policy explains how we collect, use, store, protect and disclose information when you visit or use www.ashmizaimpex.com (the “Website”), create an account, place an order, contact us, subscribe to communications, or otherwise interact with our services.
By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described here, subject to applicable law.
1. Information We Collect
Depending on how you use our Website, we may collect different categories of information.
1.1 Information You Provide Directly
When you create an account, place an order, contact us or use other features of our Website, you may provide information such as:
- Full name
- Billing and shipping address
- Mobile number
- Email address
- Account login information
- Order and transaction details
- Product preferences and related information
- Information provided through customer support communications
- Reviews, feedback, questions or other content submitted by you
- Information required for returns, refunds or order-related assistance
- Any other information that you voluntarily provide to us
You may choose not to provide certain information. However, some information may be necessary for us to process your order or provide particular services.
1.2 Payment Information
Payments made through our Website may be processed through third-party payment service providers.
Depending on the payment method selected, the payment provider may collect and process payment-related information such as transaction details, payment instrument information or other information required to complete the transaction.
We generally do not require you to provide your complete card, banking or payment credentials directly to us where payment processing is handled by an authorised payment service provider.
1.3 Information Collected Automatically
When you access our Website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Website pages visited
- Date and time of visits
- Referring pages
- Approximate location derived from technical information
- Website interaction information
- Error and diagnostic information
- Cookies and similar identifiers
This information may be used to operate, secure, maintain and improve our Website.
1.4 Information from Other Sources
We may receive information from third parties where permitted by law, including:
- Delivery and logistics partners
- Payment service providers
- Technology and hosting providers
- Fraud-prevention or security services
- Marketing or analytics providers
- Publicly available sources
Such information may help us complete orders, maintain accurate records, prevent fraud and improve our services.
2. How We Use Your Information
We may use personal information for purposes including:
2.1 Processing Orders
We use your information to:
- Accept and process orders
- Confirm purchases
- Arrange delivery
- Provide order updates
- Process returns, replacements and refunds
- Provide customer support
- Maintain transaction records
2.2 Website Operation and Improvement
Information may be used to:
- Operate our Website
- Improve website functionality
- Diagnose technical problems
- Understand how customers use our Website
- Improve products and services
- Develop new features
- Maintain website performance and security
2.3 Communication
We may use your contact details to communicate with you regarding:
- Orders
- Payments
- Shipping
- Returns and refunds
- Customer service requests
- Account-related matters
- Important service notifications
- Changes to our policies or services
Where permitted by applicable law, we may also send promotional communications. You may have the option to opt out of non-essential marketing communications.
2.4 Fraud Prevention and Security
We may process information to detect, prevent and investigate:
- Fraudulent transactions
- Suspicious activities
- Account misuse
- Unauthorised access
- Abuse of our Website
- Other activities that may affect our customers or business
2.5 Legal and Regulatory Requirements
We may use or disclose information where reasonably necessary to:
- Comply with applicable laws
- Respond to lawful requests
- Meet regulatory requirements
- Maintain required business records
- Protect our legal rights
- Resolve disputes
- Enforce our terms and policies
3. Cookies and Similar Technologies
Our Website may use cookies, pixels, web beacons, analytics tools and similar technologies.
Cookies are small files stored on your device that can help a website remember information about your visit.
We may use these technologies for purposes such as:
- Keeping the Website functional
- Maintaining shopping-cart functionality
- Remembering certain preferences
- Understanding website traffic
- Improving website performance
- Security and fraud prevention
- Measuring the effectiveness of marketing activities
You can manage or restrict cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our Website.
4. How We Share Information
We do not sell your personal information as a standalone business practice.
However, we may share relevant information with third parties where necessary for legitimate business purposes, order fulfilment, legal compliance or other purposes described in this Privacy Policy.
4.1 Delivery and Logistics Partners
When you place an order, we may provide necessary information such as your name, address, phone number and order details to logistics or delivery partners so that your order can be delivered.
4.2 Payment Service Providers
Payment-related information may be processed by third-party payment providers to authorise and complete transactions.
4.3 Technology and Service Providers
We may use third-party providers for services such as:
- Website hosting
- Website maintenance
- Cloud storage
- Payment processing
- Email services
- Analytics
- Security
- Customer support
- Order fulfilment
- Delivery and logistics
- Marketing services
These providers may receive only the information reasonably required to perform their services.
4.4 Legal and Regulatory Authorities
We may disclose information when required or permitted by applicable law, regulation, legal process or a lawful governmental request.
4.5 Business Transactions
If our business is involved in a merger, acquisition, restructuring, sale of assets or similar transaction, relevant information may be transferred as part of that transaction, subject to applicable law.
5. Third-Party Websites and Services
Our Website may contain links, integrations or services provided by third parties.
Examples may include:
- Payment gateways
- Shipping services
- Social media platforms
- Analytics services
- Advertising platforms
- Other external websites or applications
Third-party services operate under their own privacy policies and terms. We are not responsible for the privacy practices of independent third-party websites or services.
We recommend reviewing the applicable privacy policy before providing information directly to a third party.
6. Data Security
We take reasonable measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.
Security measures may include:
- Access controls
- Authentication mechanisms
- Secure website connections where applicable
- Technical monitoring
- Administrative safeguards
- Appropriate security practices for our systems and service providers
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
You are also responsible for keeping your account credentials confidential and should notify us if you believe your account has been accessed without authorisation.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Completing transactions
- Providing customer service
- Maintaining business and transaction records
- Meeting legal or regulatory obligations
- Resolving disputes
- Preventing fraud
- Enforcing agreements
- Protecting our legal rights
When information is no longer required, we may delete, anonymise or otherwise securely dispose of it, subject to applicable legal requirements.
8. Your Privacy Choices and Rights
Depending on applicable law, you may have rights relating to your personal information.
These may include the ability to:
- Request information about personal data we process about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally applicable
- Withdraw consent where processing is based on consent
- Opt out of certain promotional communications
- Raise a privacy-related concern or complaint
- Request other rights available under applicable data-protection laws
Requests may be subject to reasonable verification to protect your information from unauthorised access.
To submit a privacy-related request, please contact us using the details provided in the Contact Us / Grievance section below.
Where processing is required to complete an order, comply with law, prevent fraud or fulfil another lawful purpose, withdrawal of consent may not affect processing that is otherwise legally permitted or required.
9. Marketing Communications
Where permitted by applicable law, we may send promotional communications regarding our products, offers, services or updates.
You may choose to unsubscribe from promotional emails by using the unsubscribe option provided in the communication or by contacting us.
Even if you opt out of promotional communications, we may continue to send essential communications relating to your orders, account, transactions, security or important changes to our services.
10. Customer Reviews and User-Submitted Content
If you submit a product review, feedback, photograph or other content to our Website, please ensure that you do not provide sensitive personal information or information belonging to another person without appropriate permission.
Content submitted by you may be displayed publicly where the relevant Website feature permits such publication.
We may moderate or remove content that violates our terms, applicable law or other policies.
11. Children’s Privacy
Our Website is intended for general consumers and is not specifically directed toward children.
We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.
12. International Data Transfers
Some service providers used by us may process or store information in locations outside your state or country.
Where personal information is transferred or processed outside India, we will take appropriate steps as required by applicable law and our contractual arrangements with service providers.
13. Business and Account Information
If you create an account or provide information while purchasing products from our Website, we may maintain information associated with your account, including:
- Account details
- Order history
- Billing information
- Shipping information
- Customer support communications
- Returns and refund records
- Preferences and related account information
You should ensure that the information provided to us is accurate and up to date.
14. Protection Against Fraud and Abuse
We may use information to identify unusual transactions, suspicious behaviour, fraudulent activity or misuse of our Website.
This may include reviewing information relating to orders, payments, returns, accounts, devices and interactions with our Website.
Where appropriate, we may restrict, suspend or investigate transactions or accounts that appear to involve fraud, abuse or unlawful activity.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our business
- Website functionality
- Technology
- Legal requirements
- Data-processing practices
- Security measures
When we make changes, we may update the “Last Updated” date shown at the beginning of this Privacy Policy.
We encourage you to review this page periodically to stay informed about how we handle personal information.
16. Contact Us
If you have questions regarding this Privacy Policy, our data practices or your personal information, you can contact us at:
Business Name: Ashmiza Impex Ltd.
Website: www.ashmizaimpex.com
Business Address: [Khadi Machine Chowk, Pisoli Rd, Danny Mehata Nagar Industrial Area, Kondhwa Budruk, Pune, Maharashtra 411048]
Customer Support Email: [info@ashmizaimpex.com]
Customer Support Phone: [+91 7420899824]
GSTIN: [06ABBCA6175F1ZT]
17. Privacy / Grievance Contact
For privacy-related questions, complaints or requests concerning your personal information:
Grievance / Privacy Contact Name: [Mehboob Akbar Attar]
Designation: [Director]
Email: [info@ashmizaimpex.com]
Phone: [+91 7420899824]
Postal Address: [Khadi Machine Chowk, Pisoli Rd, Danny Mehata Nagar Industrial Area, Kondhwa Budruk, Pune, Maharashtra 411048]
We will review privacy-related requests and respond in accordance with applicable law and our internal procedures.
18. Governing Law
This Privacy Policy shall be interpreted in accordance with the applicable laws of India.
Any disputes relating to the use of our Website, privacy practices or this Privacy Policy shall be handled in accordance with applicable Indian law and the applicable jurisdiction.
19. Consent and Acknowledgement
By using our Website, creating an account, placing an order or voluntarily providing personal information, you acknowledge that you have read this Privacy Policy.
Where applicable law requires consent for a particular processing activity, we will seek consent through an appropriate mechanism.
You may withdraw consent where legally applicable, subject to any processing that we are otherwise permitted or required to carry out under applicable law.
Ashmiza Impex Ltd.
Website: www.ashmizaimpex.com
Last Updated: [September 1, 2026]